AutoPayPlus Fuels Staff Growth, Expands Footprint

AutoPayPlus has expanded its workforce by 30% over last year, reflecting business process enhancements, increased focus on customer satisfaction, and operational capabilities.

The AutoPayPlus service has seen a 25% increase in enrollments directly correlated to its expanding partner network and additional service offerings. Continuous staff growth is seen throughout as departments evolve to be fully outfitted to meet demand from increasing partners nationwide.

The recent launch of offerings and efficient innovations for partners and members alike, such as AutoPayPlus Reporting, powered by VisionAST; adopting Calendly as an additional member service tool; integrating artificial intelligence; and the launch of the first phase of its mobile application have increased its competitiveness in the market, boosting member retention and expanding capacity to support larger organizations.

This year’s projected growth rate shows a major increase in overall staff, triggering the need for additional space as the company’s outgrows its office size of 18,307 square feet in downtown Orlando. It also recently moved to strengthen its structure by increasing leadership and specialty positions by 10%, improving operational capabilities and strategic development and creating new career progression opportunities across various teams to sustain its trajectory and foster a culture of internal growth.

“Our focus for the future is continual growth, continuing our journey of being the only enterprise solution for our partners, and helping our members better their financial lives. I’m proud of the innovation we’ve brought to the industry and the support we’ve brought our partners,” company founder and CEO Robert M. Steenbergh. “We aim to meet the needs of everyone at every level. Expanding our team is crucial to continue to provide the highest level of support our growing number of members expect and the industry needs.”

Bolstering effectiveness in serving dealer partners through pursuing innovation and progress has resulted in the growth, underscoring its core value of continuous innovation. Initially entering the market as a payment concierge service, AutoPayPlus has developed to become an enterprise solution, consistently evolving over its more than 20 years.